Collector Base Box Layout

Figure 1

Positions:

1. Power Supply (Incoming 120VAC/Outgoing 24VDC)
2. Power Switch (24VDC)
3. Main Power Switch (240/120VAC)
4. Modem
5. Fuses
6. Ethernet Switch
7. Surge Protector

Collector Troubleshooting

Utilize Figure 1 for referencing the locations of the different components inside the collector base box.

1. Confirm the green light on the power supply is on. (Position 1)

2. If the green power light is on, power cycle the collector by flipping the 24VDC power switch (Position 2) to the “OFF” position. Next, flip the main power switch (Position 3) to the “OFF” position. Leave both switches in the “OFF” position for 1-2 minutes, then flip both switches back to the “ON” position starting with the main power switch first. Allow approximately 3-5 minutes for the collector to reboot.

Notes: After the collector reboots, notify the office staff to check and confirm the collector is back online and reporting to READy Manager.

3. Open the web browser on a cell phone, tablet, or PC and type check.kamstrup.com in the search bar to access the website. Next, enter the serial number of the collector top box and click “Test the connection”. If the collector is active and can be read by meters, the screen will display “Concentrator can be read”

Notes: If the collector can be read, you can select “See Connected Devices” to view the total number of meters connected to the collector and the signal strengths of each.

If power cycling does not bring the collector back online, continue to steps 4-8 for additional investigation and troubleshooting.

4. Confirm there are no blown fuses inside the collector base box. If so, replace the fuse with a spare or swap the fuse with a fuse next to it that is not blown. The fuses are black and are located in between each ethernet terminal. (Position 5)

Notes: If a fuse is blown, the red light on the fuse will be on.

5. Confirm all lights on the modem (Position 4) are on and display strong to moderate signal strength (green or yellow). The lights on the modem are for power, activity, network, and signal.

Notes:

· All lights displayed on the modem should be either green or yellow.

· The “Activity” light on the modem is not supposed to always stay on. This light should be flashing either green or yellow when data is being transmitted.

6. Confirm the green and red lights located at the top of the ethernet switch (Position 6) are on. There should be one green light and one red light on. In addition, confirm the lights next to the ethernet ports on the ethernet switch are on. If not, it means there is no power going to the collector top box.

Notes: The following green and red lights located at the top of the ethernet switch should be on:

· Green Light – P1 or P2

· Red Light – P-Fail

7. Confirm the collector has an internet connection by unplugging the ethernet cable from Port 5 on the Ethernet Switch (Position 6) and plugging it directly into a laptop that has an ethernet port. If the collector has an internet connection, you will be able to access the web browser and other internet dependent programs on the laptop. If not, that means the collector does not have an internet connection.

8. If the collector internet connection is confirmed in Step 7, leave the ethernet cable plugged directly into the laptop. Next, open Kamstrup’s Service Toolpack program on the laptop. Then run the Service Analyzer Report and the LED Status Reader Report to retrieve data from the collector top box. Save both reports and send them to ETEC and/or Kamstrup’s support team for further analysis.